Means of Payment

All the reservations must be guaranteed with a deposit or with credit card payment.

Reservation Policies

All reservation must be guaranteed with a payment, deposit or charge to credit card.

Cancellation Policy

According to season all reservations can be canceled from 3 days in advance to 45 days, at the time of making your reservation you will be indicated the applicable cancellation policy.

Privacy Policy

Privacy Notice Clients Integral

OPERADORA ISA, S.A. DE CV (commercial name: HOTEL IRMA) with address at Ave. Adelita Sin Número, Col., La Madera, Zihuatanejo, Guerrero, CP04880, is responsible for the use and protection of your personal data, and in this regard we inform you of the following :

Privacy Department
To meet any request about the exercise of your ARCO rights, for the revocation of the consent you have given us for the processing of your personal data, to limit the use or disclosure of your data, or for the purposes for the processing of your personal data , we put at your disposal our Privacy Department in the following means of contact:

Privacy Department
Email: vtasmexhotels@prodigy.net.mx
In order to communicate with you, we need the following personal and contact information in your request:
• Name of owner
• Letter of authorization in case the request is made by someone other than the owner
• Copy of identification of the holder
• Email
• Phone

After receiving your request, you will receive our response within a maximum period of twenty business days by the means of contact you provide.

For what purposes will we use your personal data?
The personal data we collect from you, we will use for the following purposes that are necessary for the service you request:
• For contact purposes
Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:
• For sending advertising
In case you do not want your personal data to be processed for these additional purposes, you can indicate it in the medium through which you provide us with your personal data, by selecting the corresponding option.
The refusal to use your personal data for these additional purposes may not be a reason for us to deny you the services and products that you request or contract with us.

What personal data will we use for these purposes?
To carry out the purposes described in this Privacy Notice, we will use the following personal data:
• Contact information

How can you access, rectify or cancel your personal data, or oppose its use?
You have the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

If you wish to exercise your ARCO rights, you may do so by contacting our Privacy Department in the means established in this notice.

How can you revoke your consent to the use of your personal data?
You can revoke the consent that, in your case, you have granted us for the treatment of your personal data. However, it is important that you keep in mind that not in all cases we will be able to attend your request or terminate the use immediately, since it is possible that for some legal obligation we require to continue treating your personal data. Also, you should consider what for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.
To know the procedure and requirements for the revocation of your consent, you can contact our Privacy Department through the means specified in this notice.

How can you limit the use or disclosure of your personal information?
If you wish to limit the use or disclosure of your personal information, you may request it from our Privacy Department through the means specified in this notice.
Additionally, we can provide you with specific procedures and mechanisms through which you can limit the use of your personal information. These specific procedures and mechanisms will be informed through the means we use to communicate with you or others we deem appropriate.

How can you know the changes to this Privacy Notice?
This Privacy Notice may suffer modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.
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